Sign-up and verification at a glance

Three settings decide how someone becomes a member of your academy. All three live in one place: Settings → General → Members → Configure student onboarding. Only the academy owner and admins can change them.

Setting	What it decides	Choices
How members sign up	What new members sign up and sign in with. They prove it with a code at sign-up.	Email (the default) or Phone number
Sign-up fields	What else the sign-up form asks for.	For each field: Not shown, Optional or Required
Phone verification / Email verification	Whether members must also prove the contact they do not sign in with, before they can enrol, order or pay.	Not required (the default) or Required

Can sign-up use an SMS code (OTP)?

Yes, in two ways. Pick the one that fits your students:

1. Students sign up with their phone number. Set How members sign up to Phone number. Every new member gets a 6-digit code by SMS and can’t get in until they type it. They then sign in with their phone number and password, and reset a forgotten password by SMS too (Forgot your password). How to set it up.
2. Students sign up with email, and also verify their phone. Keep Email, and set Phone verification to Required. Students verify their email at sign-up, then verify their phone by SMS code from their account before they can enrol or pay. How to set it up.

Every SMS code comes from your SMS balance

Sign-up codes, resent codes, password-reset codes and verification codes are each one SMS. When the balance runs out, no code is sent: new members can’t sign up by phone, and members who still have to verify a phone stay blocked. Top it up from Manage Subscription. Email codes use your email balance the same way.

Pick your setup

Every row is a real combination. “Sign in with” is the contact that is always verified at sign-up.

You want…	How members sign up	Email field	Phone field	Verification
Only an email	Email	Required (locked)	Not shown	—
Only a phone number (SMS code at sign-up)	Phone number	Not shown	Required (locked)	—
Email to sign in, phone if they have one	Email	Required (locked)	Optional	Phone verification: Not required
Email and phone, both collected	Email	Required (locked)	Required	Phone verification: Not required
Email and phone, both verified	Email	Required (locked)	Required	Phone verification: Required
Phone to sign in, email if they have one	Phone number	Optional	Required (locked)	Email verification: Not required
Phone and email, both verified	Phone number	Required	Required (locked)	Email verification: Required

Tip

Not sure? For school and college students in Bangladesh, Phone number sign-up with the email Optional works well: most students have a phone, fewer check an email. Ask for a Guardian phone too, so attendance and result SMS reach the family.

The rules that always apply

• What members sign in with is always verified. No one gets into their account until they type the code sent to it. If they leave halfway, they get a new code the next time they sign in.
• Name and password are always required. The password needs at least 8 characters.
• The sign-in field is locked to Required. You can’t hide or loosen the field members sign in with.
• Everyone follows the same sign-up method. New students, instructors and admins all sign up and sign in the same way. Instructors and admins are never asked for guardian details, and their photo and bio are always optional.
• Changing the method only affects new members. Members who already joined keep signing in the way they joined. They can add the other contact from their account.
• One account per email and per phone number in your academy. Two brothers can’t share one phone number for sign-up; give each his own, or use email sign-up and put the parent’s number in Guardian phone (which can be shared).
• Codes: 6 digits. An SMS code lasts 5 minutes and allows 3 tries; an email code lasts 10 minutes. A new code can be asked for once a minute.

The guides

Sign up by email or by phoneSwitch sign-up to phone numbers and SMS codes, and see what a new member goes through. Video included.

Choose what the sign-up form asksNot shown, Optional or Required for every field: only email, only phone, both, and guardians. Video included.

Make members verify their phone or emailRequire the second contact to be verified, and what members see until they do. Video included.