Limit sign-in devices

Sign-in devices sets how many devices each member can stay signed in on at the same time. When someone signs in on one device too many, the device they signed in on longest ago is signed out. One paid account then can’t be passed around a group: people sharing it keep signing each other out.

Every academy starts with no limit. You set it separately for students, instructors and admins.

In this video · 2:24

1. 0:00What it does
2. 0:33Choose a limit
3. 0:50Per role
4. 1:05Save
5. 1:20What students see
6. 2:03Your view

Read the narration

1. 0:05Sign-in devices sets how many devices each member can stay signed in on at once. It stops one paid account from being shared by a whole group.
2. 0:16Open Settings, General, then the Members tab.
3. 0:23At the bottom, Sign-in devices shows the limit for each role. Every academy starts with no limit.
4. 0:31Click Edit.
5. 0:33Presets set all three roles in one click.
6. 0:37Recommended suits most academies: one device per student, three per instructor and five per admin.
7. 0:45Strict keeps everyone to one or two devices. Relaxed allows a few more.
8. 0:51You can also set each role on its own. Click a number…
9. 0:56…or use plus and minus to go up to 20 devices.
10. 1:01Here, students get one device, which is the Recommended setting again.
11. 1:06The note warns that saving signs anyone over the new limit out of their oldest devices straight away. Never you.
12. 1:14Click Save changes.
13. 1:17The Members tab now shows each role’s limit.
14. 1:24Nusrat is signed in on her laptop.
15. 1:29Now she, or a friend with her password, signs in on another computer.
16. 1:41Back on the laptop, she has been signed out. With one device allowed, the oldest sign-in makes room for the new one.
17. 1:49Under Account, Sessions, members see their devices and the limit that applies to them.
18. 1:59People sharing one account keep signing each other out, so sharing stops being worth it.
19. 2:05You can see a student’s devices on the Sessions tab of their profile, and sign them out of all of them.
20. 2:14The written guide covers every case.

Where to find it

Open Settings → General → Members. The Sign-in devices block at the bottom shows each role’s limit.

1. The Members tab.
2. Edit opens the sign-in devices settings.
3. The current limit for each role.

Set a limit

1. Click Edit on Sign-in devices.
2. Pick a preset, or set each role under Per role.
3. Read the note at the bottom. If your change signs anyone out, it says so.
4. Click Save changes.

1. Presets set all three roles in one click.
2. Per role: one row each for admins, instructors and students.

Presets

Preset	Students	Instructors	Admins	Good for
Unlimited (the default)	no limit	no limit	no limit	No restriction at all.
Recommended	1	3	5	Most academies. Students can’t share an account, and staff can work from several devices.
Strict	1	1	2	Paid content you want tightly protected.
Relaxed	2	5	10	Students who use a phone and a computer.

1. The selected preset is highlighted.
2. Admins: up to 5 devices at once.
3. Instructors: up to 3 devices at once.

Per role

Each role has its own row. Click ∞ Unlimited, 1, 2, 3 or 5. Once a role has a number, − and + appear beside it, so you can choose any number from 1 to 20.

1. Quick choices: Unlimited, 1, 2, 3 or 5.
2. − and + for any number from 1 to 20.

If your choices match a preset, that preset lights up. If they don’t, none is highlighted, which is fine.

The note before you save

The note at the bottom says how the limit works. When your change lowers a limit, it turns yellow and adds that saving signs members who are over the new limit out of their oldest devices right away. You are never signed out.

After saving, the Members tab shows the new limits:

What happens when someone goes over

Say students are limited to 1 device. Nusrat is signed in on her laptop, then signs in on another computer:

• The new sign-in always works. Nobody is ever stopped from signing in.
• The device she signed in on longest ago is signed out to make room: here, the laptop.
• On the laptop, the next page she opens shows her as signed out, with Log in at the top. A dashboard that was already open takes her to the sign-in page as soon as she clicks, with the note You were signed out on this device. Sign in again to continue. After signing in she’s back on the page she was on.
• She gets no email or SMS about it.

“Longest ago” means when the device signed in, not when it was last used. A phone used every day but signed in a month ago is signed out before a computer that signed in yesterday.

Why it stops account sharing

Two people sharing one account with a limit of 1 keep signing each other out every time one of them signs in. Sharing quickly stops being worth it, without you having to catch anyone.

When a limit takes effect

You…	What happens
Lower a limit, or set one where there was none	Applies as soon as you save. Everyone over the new limit is signed out of their oldest devices and keeps their newest ones.
Raise a limit, or set it back to Unlimited	Nobody is signed out. Members can sign in on more devices from now on.
Save any change yourself	You are never signed out of the device you saved from, even if you’re over the new admin limit. Your other devices may be.

What members see

Under Account → Sessions, every member sees the devices they’re signed in on, and a note with their limit: This account can be signed in on up to 1 device(s) at once. Signing in on another signs out the one signed in longest. They can sign out their other devices from here.

1. Sessions under the member’s Account.
2. The limit that applies to them. It only shows when their role has a limit.

Sign a member out yourself

Open the member’s profile (for a student: Students → Manage Students, then their name) and the Sessions tab. It lists every device they’re signed in on. Sign out all devices signs them out everywhere. They can sign back in with their own password.

1. The Sessions tab of the member’s profile.
2. Sign out all devices.

Instructor and admin profiles have the same tab.

Every case

What counts as a device? Each browser or app that’s signed in. Two browsers on one computer are two devices, and so is a private window. The Android app counts as one device.

How does a member free a slot? By signing out on a device, or signing out other devices under Account → Sessions. A device whose sign-in has expired no longer counts either.

Which limit does the owner follow? The Admins limit. The owner and every admin follow it.

Does a limit apply to members who joined before I set it? Yes, to everyone in that role, at once.

A student says they keep getting signed out. They’re signed in on more devices than their limit allows, or someone else is using their account. Open their profile’s Sessions tab to see the devices. If any look unfamiliar, click Sign out all devices and ask them to change their password. If they have forgotten it, see Forgot your password. Changing a password also signs out every other device.

A student uses a phone and a computer. With a limit of 1, signing in on one signs out the other. Set students to 2 (or use Relaxed) if that’s how your students study.

A shared lab computer. If a student forgets to sign out on a lab computer, their next sign-in elsewhere signs the lab computer out (with a limit of 1). That’s one more reason to limit students.

Does a limit stop someone signing in? No. Signing in always works; a limit only decides which older devices are signed out.

I’m in more than one academy. Each academy’s account is separate, with that academy’s own limits.

Who can change this? The owner and admins, from Settings.